Welcome to Camping Gear Store’s FAQ section! Here you’ll find answers to common questions about our outdoor equipment, ordering process, and policies. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of camping equipment do you specialize in?
We specialize in high-quality outdoor gear for camping enthusiasts, including:
  • Backpacks & luggage for all your travel needs
  • Camping essentials like tents, footprints, and tarps
  • Sleeping equipment including bags, mats, and hammocks
  • Cooking gear from stoves to complete cookware sets
  • Comfort items like chairs, tables, and cot beds
Our products are designed for durability and performance in outdoor conditions.
Are your products suitable for backpacking?
Yes! We carry many ultralight and compact options specifically designed for backpacking, marked with terms like “ultralight” or “backpacking” in the product titles. These include tents, sleeping bags, and cookware sets that prioritize weight savings without compromising quality.
Do you offer seasonal promotions?
Absolutely! We regularly run promotions on various categories. Currently, we have special savings on:
  • Camp essentials (up to 74% off select items)
  • Camp cookware (up to 30% off)
  • All-purpose tarps
  • Durable camp tables
Check our homepage for current deals and sign up for our newsletter to receive exclusive offers.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. We don’t store sensitive payment details on our servers after your transaction is complete.
Do you ship internationally?
We ship globally except to some Asian countries and remote regions. During checkout, you’ll be able to see if we can deliver to your location. If you have any questions about shipping to your specific country, please contact us before placing your order.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 days after dispatch
  2. Free Shipping (orders over £50): Delivered via EMS in 15-25 days after dispatch
Please note that all orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number on the respective courier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.
What if my package is delayed?
While we make every effort to ensure timely delivery, occasional delays can occur due to customs processing or other factors beyond our control. If your package hasn’t arrived within 5 days of the estimated delivery window, please contact us at [email protected] and we’ll investigate with the shipping carrier.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused, in their original packaging, and with all tags attached. Please contact us to initiate a return and receive return instructions. Once we receive and inspect the returned item, we’ll process your refund to the original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for items lost in transit back to us.
What if I receive a damaged or defective item?
Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs for defective items.

Account & Technical Questions

How do I create an account?
You can register during checkout or by visiting the “My Account” section of our website. You’ll need to provide:
  • A username
  • Your email address
  • A secure password
Having an account lets you track orders, save your information for faster checkout, and create wish lists.
I forgot my password. How can I reset it?
On the login page, click “Lost your password” and enter your email address. You’ll receive instructions for resetting your password via email.
How do I update my account information?
After logging into your account, you can update your personal information, shipping addresses, and password in the “Account Details” section.

Still have questions? Our customer service team is happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.

Happy camping from the team at Camping Gear Store!