Privacy Policy

Welcome to Camp & Cook (“we”, “our”, or “us”). We’re committed to protecting your privacy as seriously as we protect you from the elements with our outdoor gear. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit campandcook.com.

1. Information We Collect

Like a well-packed rucksack, we only carry what’s essential:

• Order Information: Name, shipping address, payment details (processed securely via our PCI-DSS compliant system), email, and phone number
• Account Information: Username, password (encrypted), preferences for your outdoor adventures
• Communication Data: Emails, live chat messages, and customer service inquiries
• Technical Data: IP address, browser type, device information, and how you navigate our site

2. How We Use Your Information

We use your data to enhance your outdoor shopping experience:

• Process orders and deliver gear to your doorstep or remote basecamp
• Provide customer support worthy of a mountain guide
• Improve our products and website functionality
• Send relevant offers (only with your consent) about gear for your next adventure
• Prevent fraud with the vigilance of a campsite bear bag

3. Data Sharing & Disclosure

We treat your data like a trusted trail map – we don’t share it unnecessarily:

• Service Providers: Shipping carriers, payment processors, and IT support (all bound by confidentiality)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, with notice

We never sell your personal information to third parties.

4. International Data Transfers

As global adventurers ourselves, we ensure proper safeguards when transferring data outside the UK/EEA, using Standard Contractual Clauses or other approved mechanisms.

5. Data Security

Our security measures are as reliable as a four-season tent:

• 256-bit SSL encryption (bank-level security)
• Regular security audits
• PCI-DSS compliance for payment processing
• Limited employee access to your data

6. Your Rights (GDPR & CCPA)

You have the right to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Opt-out of marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies like essential trail markers:

• Essential Cookies: For site functionality (can’t be turned off)
• Performance Cookies: Help us improve the site
• Marketing Cookies: For relevant gear recommendations (optional)

Manage preferences via your browser settings or our cookie banner.

8. Children’s Privacy

Our gear is for adventurers aged 16+. We don’t knowingly collect data from children without parental consent.

9. Policy Updates

We’ll update this policy as regulations evolve – check back periodically. Continued use constitutes acceptance.

Now get back to planning your next adventure – we’ve got your privacy covered.